Where to begin?!
I will never again use Dimension Moving & Storage!! Never!! I would advise others to find an upstanding company with a positive record that cares enough to RESOLVE their customers' claims, not a company whose only concern is the almighty dollar!!
Here's my report:
First off, they had three delivery guys who could NOT speak english, making it hard to communicate what boxes went where, and how to assemble my canopy bed, etc. The lead guy, "Nissan" is a complete ***!! The two other guys slaved away while he was outside on personal calls on his cell phone! When he did come inside, he was a lazy punk who was just in the way! He was an *** who had no clue about putting together my canopy bed, which I had to do!! I kept telling them "watch the walls", do not smudge the walls but that didn't help - they couldn't understand english!! They ended up losing grip of one of the canopy rods scraping the wall trying to retrieve it!
Finally, I had to tell Nissan to GET OUT of my home because of his disrespectful and threatening demeanor and he vowed to leave the job undone then and there! I pleaded with the other two in broken spanish to PLEASE HELP ME get the bed together, Nissan tried to outvoice me, demanding they leave with him. I tried to close my bedroom door to keep him away, and he put his foot down and arm in the doorway preventing me from closing it!!! I told him I was going to call the sheriff's office!!! He must've gotten scared because he then walked out. ***!!!
ALOT of my household goods were damaged, and alot of my stuff was missing!! My CalKing mattress and box springs??!! How do you lose that??! Mirrors and pictures they packed were broken and shattered into pieces!! Plant stands, filing cabinet, my 55" TV casters were splintered off, etc., etc.!
One of the guys was putting the legs on my sofa, and jostled it into my sofa table that they had placed ON ITS END in the middle of the room, causing it to CRASH into my 42" HDTV and new eyeglasses that were on the tv stand, also knocking over a lamp, table, shattering the bulb! We were beyond disbelief!!
Smartly, we took photographs of all the damage they caused. If there is a next time I hire movers, I will videotape the entire pickup and delivery, in addition to taking photographs.
After the delivery nightmare, we immediately tried to contact Mike, left several voicemails to him and the customer service department. An unsympathetic female employee called me back two days later directing me to their "claims department". WHAT A JOKE!! The Claims Adjusting Firm they contract with are equal with Dimension in terms of unprofessionalism !! After painstakingly itemizing the damage, submitting photos and a copy of all my contract paperwork, and back and forth (mis)communication -- they offered me a settlement of $144.00!! They completely denied the TV and eyeglasses claim, stating they weren't inventoried!
Of course they weren't inventoried you idiots!! They were ALREADY IN MY HOME when your circus clowns arrived with my damaged property and without my other property!!
I have pleaded and pleaded with Mike Magen, President of Dimension Moving & Storage, Inc. to review my claim, and reimburse me for the TV and eyeglasses. He has REFUSED TO DO THAT! He has re-directed me to his claims firm. I made it a point to clarify to him that those items WERE NOT A PART OF THE CONTRACT, they were MY personal property already in my home at the time of delivery when his delivery guys damaged them.
He refuses to reimburse me for the damages caused by his employees. Here's a copy of our last email (my last name has been removed for confidentiality purposes).
Risa to Mike Magen
date Thu, Sep 10, 2009 at 8:15 PM subject Re: Marisa Damage Claim mailed-by gmail.com
Mike,Do you understand the TV was damaged by your delivery guys upon delivery of my household goods? The TV was not a part of the inventory, it was already in my home when your guys destroyed it! It is not part of the included claim, it is separate.Please respond with your answer, so that I know you fully understand this. I believe once you realize it, you will take the appropriate action to indemnify my loss.Unfortunately, if you do not indemnify my losses, then I have no choice but to file a legal claim against Dimension Moving. It is in your best interest to take care of this outside of court, as you will incur more costs for the court case. I really hate that it could come to that. Thank you,Risa
- Show quoted text -On Thu, Sep 10, 2009 at 1:20 PM, Mike Magen wrote:
Unfortunately I can not help you with the claim.
You'll have to contact the claim department at 954-217-3082
They are making the decisions on final offer not me.
I am sorry to hear that you TV was damage
If you have any question please let me know
Sincerely,Mike MagenDimension Moving & Storage Inc.www.DimensionMoving.com
1-800-306-4032 Ext: 105
From: Risa Sent: Thursday, September 10, 2009 12:57 PMTo: Mike MagenSubject: Marisa Damage Claim
I've been awaiting your response to my last email, to no avail. Would you please contact me immediately regarding my claim? It is going on six months to the day your delivery guys damaged our property. Please call or email me so that we may resolve this issue.
from Sales@dimensionmoving.com to Risa
date Fri, Sep 11, 2009 at 11:48 AM subject RE: Marisa Damage Claim mailed-by dimensionmoving.com
I understand your case and I know the TV is not part of the inventory but you need to understand that any refund for damages has to go through the claim department.
The claim department following the DOT and PUC regulations so I can not change there decision.
I believe the offer they sent you was baste on the coverage you signed on the contract which is $0.60 per pound per article.
I talk to the driver myself and he told me that he never saw the TV damage.
If you have any question please let me know.
1-800-306-4032 Ext 105
Therefore, I have reported Dimension Moving & Storage, Inc. to:
BBB of the Golden Gate & Northern California(Oakland, CA)1000 Broadway, Suite 625 Oakland, CA 94607Phone: (510)844-2000Fax: (510)844-2100Email: firstname.lastname@example.orgWeb: http://www.goldengatebbb.org
The BBB is now investigating my complaint :).
I will fax a copy of THIS report to Dimension Moving & Storage as well.
In addition to that, I am consulting with an attorney and will be filing a lawsuit against Dimension Moving & Storage.
Here's their corporation information as filed with the CA Secretary of State, in the event you file a lawsuit against Dimension. Keep in mind, because they are a corporation, your lawsuit must be directed to their "Agent for Service of Process" listed below:
Corporation DIMENSION MOVING & STORAGE INC. Number: C2740045 Jurisdiction: WASHINGTON Address 1140 PACIFIC ST UNION CITY, CA 94587 Agent for Service of Process ROEE BROCIAL 2200 MONROE ST_212 SANTA CLARA, CA 95050
I will be contacting the Department of Consumer Affairs.
If you find yourself in the same unfortunate situation, do:
Contact the Better Business Bureau (BBB) - Verify a company's record & file a report if you have a valid claim.Document every thing. Photos, videotape, emails, contracts, names of employees, etc.Contact the Department of Consumer Affairs with your complaint.Contact the Department of Transportation with your complaint.Contact the Public Utilities Commission with your complaint.
My personal advice to any of you seeking Dimension Moving & Storage services to look elsewhere. Save yourself the physical, mental and financial stress!
Don't be afraid to share your story -
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